FAQs

Welcome to the Pro AI Academy Help Center. Below you’ll find answers to the most common questions about our digital products. If you need further assistance, feel free to contact us at mokogloballlc@gmail.com. Please allow up to 3 business days for a response.

About Our Products
What kind of products do you sell?
Pro AI Academy offers digital eBooks focused on artificial intelligence education and informational content. We do not sell physical products, recurring subscriptions, or bundled services.

How are the products delivered?
All products are delivered digitally. Immediately after a successful payment, you will receive instant access to your eBook via a secure download link or email.

My Account
Do I need an account to purchase?
No. You can complete your purchase as a guest. However, creating an account allows you to access your order history and download links more easily in the future.

I forgot my password. What should I do?
If you have an account, click on “Forgot password” on the login page and follow the instructions sent to your email.

Payments
What payment methods do you accept?
We accept major credit and debit cards through our secure payment providers (including Shopify Payments/Stripe). All transactions are encrypted and processed online.

What currency are payments processed in?
All payments are processed in USD. Your bank or card provider may apply a currency conversion if your local currency is different.

What happens if my payment is declined?
If your payment is declined, the order will not be completed. This is usually due to bank restrictions or incorrect information. Please contact your bank for further assistance.

Orders & Access
How do I know my order was successful?
After completing payment, you will receive an automated confirmation email. Please check your spam folder if you don’t see it within a few minutes.

I can’t access my download. What should I do?
If you experience any issues accessing your digital product, please contact our support team at mokogloballlc@gmail.com and we will assist you as soon as possible.

Refunds & Returns
Do you offer refunds?
Due to the digital nature of our products, all sales are generally final. Refunds are only considered in exceptional cases, such as verified duplicate purchases or technical access issues that we cannot resolve.

I purchased by mistake. Can I get a refund?
Please contact us as soon as possible. Each request is reviewed individually, but please note that refunds are not guaranteed once digital access has been granted.

Corporate Information
This website is owned and operated by Moko Digital LLC.
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Support Email: mokogloballlc@gmail.com