FAQs

Welcome to the Pro AI Academy Help Center. Below you’ll find answers to the most common questions about our digital products. If you need further assistance, feel free to contact us using the contact form on www.proaiacademy.store
 or by email. Please allow up to 3 business days for a response.

 About Our Products

What kind of products do you sell?
Pro AI Academy offers digital eBooks focused on artificial intelligence education and informational content. We do not sell physical products, subscriptions, or services.

How are the products delivered?
All products are delivered digitally. After a successful payment, you will receive instant access to your eBook via download link or email.

My Account

Do I need an account to purchase?
No. You can complete your purchase as a guest. Creating an account allows you to access your order history and download links more easily.

I forgot my password. What should I do?
Click on “Forgot password” on the login page and follow the instructions sent to your email.

Payments

What payment methods do you accept?
We accept major credit and debit cards through our secure payment processor. All transactions are processed online.

What currency are payments processed in?
All payments are processed in USD. Your bank or card provider may apply a currency conversion if applicable.

What happens if my payment is declined?
If your payment is declined by your bank or card provider, the order will not be completed. Please contact your bank for further assistance.

 Orders & Access

How do I know my order was successful?
After completing payment, you will receive a confirmation email. Please check your spam folder if you don’t see it.

I can’t access my download. What should I do?
If you experience any issues accessing your digital product, please contact our support team and we will assist you as soon as possible.

Refunds & Returns

Do you offer refunds?
Due to the digital nature of our products, all sales are generally final. Refunds are only considered in exceptional cases, such as duplicate purchases or technical access issues.

I purchased by mistake. Can I get a refund?
Please contact us as soon as possible. Each request is reviewed individually, but refunds are not guaranteed once digital access has been granted.

Contact & Support

How can I contact Pro AI Academy?
You can reach us via the contact form on our website or by email. Our support team aims to respond within 3 business days.